Shipping policy

Shipping Policy

We aim to get your Torq&Trail order to you as quickly as possible.

Processing Times

Most items are printed to order. Please allow time for your order to be produced before dispatch.

Estimated delivery times will be shown at checkout where available.

Shipping Costs

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Delivery

Once your order has been dispatched, delivery times may vary depending on the destination and courier service used.

Please ensure your delivery address is correct when placing your order. Torq&Trail cannot be responsible for delays caused by incorrect or incomplete address information supplied by the customer.

Delays

Occasional delays may occur due to courier issues, peak periods, weather or other circumstances outside our reasonable control.

If your order appears to be significantly delayed, please contact us and we will investigate.

Lost or Damaged Orders

If your order arrives damaged, incorrect, or appears to have been lost in transit, please contact us as soon as possible so we can help arrange a replacement or refund where appropriate.